Privacy policy
Privacy Policy
This Privacy Policy describes how SMART RICH INDUSTRIAL LIMITED (“we”, “us”, or “our”) handles personal information when you browse our website, use our features, place an order, or contact us in connection with our online home goods store and related services (the “Services”).
Information We Collect
Order, account, device, browsing and customer support information needed to provide our Services.
How We Use It
To process purchases, support customers, improve our home product experience and protect our Services.
Your Choices
Depending on your location, you may have rights to access, correct, delete or restrict certain uses of your information.
Updates to This Privacy Policy
We may revise this Privacy Policy periodically to reflect changes in our operations, technology, legal requirements, or business practices.
When we update this Policy, we will publish the revised version on the Site and update the “Last updated” date shown above. Where required by applicable law, we may provide additional notice or obtain consent.
How We Gather and Use Personal Information
We collect personal information from several sources depending on how you interact with our Services, including information you provide directly, information collected automatically, and information provided by third-party service providers.
We use personal information to operate our home goods business, process orders, provide customer support, maintain Site functionality, improve our products and customer experience, comply with applicable laws, enforce our terms, and protect customers and our business from fraud or misuse.
Categories of Personal Information We Collect
Personal information is information that identifies you, relates to you, describes you, or can reasonably be linked with you.
Information You Provide to Us
- Contact information: name, email address, phone number, shipping address and billing address.
- Transaction and order details: products purchased, shipping details, payment confirmation and order-related communications.
- Account information: login credentials and security-related information, where account functionality is available.
- Shopping interactions: products viewed, saved, added to cart or purchased.
- Customer support communications: information you provide when contacting us with questions, requests or product-related issues.
Information Collected Automatically
- Device identifiers and device type
- Operating system
- Browser type, language and browser settings
- IP address and approximate or inferred location
- Referring URLs and traffic sources
- Pages visited, time on page, clicks and navigation patterns
- Interaction with emails, advertising and Site content
Information We Receive from Third Parties
We may receive information from service providers that help us operate the Services, including:
- E-commerce platform providers, including Shopify.
- Payment service providers that process payments and help prevent fraudulent transactions.
- Logistics, shipping and fulfillment providers.
- Analytics and marketing partners that help us understand Site performance and advertising effectiveness.
How We Use Personal Information
Operating and Delivering the Services
- Process purchases and confirm payments
- Prepare, pack and ship orders
- Provide delivery and order updates
- Manage returns or exchanges where applicable
- Create and administer customer accounts
- Respond to customer support requests
Marketing, Promotions and Advertising
Where permitted by applicable law, we may use personal information to communicate with you about products, promotions and our home goods store.
- Send marketing emails or SMS where permitted
- Display advertising across websites and apps
- Measure campaign effectiveness
- Personalize content based on product interactions
You may stop receiving promotional emails by using the unsubscribe link contained in those messages.
Thoughtful protection for the information behind every order.
We use reasonable administrative, technical and organizational measures designed to help protect personal information and support a safe shopping experience.
Security, Risk Management & Fraud Prevention
We use personal information to help maintain the security and integrity of the Services, including detecting suspicious activity, preventing fraud, managing risk and enforcing our policies.
If you create an account, you are responsible for keeping your account credentials secure and should not share your password with others.
Customer Communications & Service Improvement
We use information to communicate with you, answer questions, troubleshoot order or product issues, provide customer support and improve Site performance, user experience and our home product offerings.
Cookies & Similar Technologies
Cookies, pixels and similar technologies may be used to help the Site function properly, remember preferences, perform analytics and understand how visitors use our Services.
We may also allow advertising and measurement providers to use cookies or similar technologies to measure advertising performance and improve campaign relevance.
You can manage cookies through your browser settings. Blocking or deleting cookies may affect certain Site features and may prevent parts of the Services from functioning as intended.
For information about cookies used in connection with Shopify, you may review Shopify’s Cookie Policy .
How We Share Personal Information
We may disclose personal information to third parties where reasonably necessary for legitimate business purposes, including:
- Vendors and service providers, including hosting, payment processing, fulfillment, customer support and analytics.
- Advertising and marketing partners that help deliver and measure promotional campaigns.
- Professional advisors, including legal, accounting and compliance providers.
- Government authorities or other parties where disclosure is required by law or reasonably necessary to protect rights, safety or security.
We do not sell personal information for money. However, certain advertising or measurement disclosures may be considered “sharing” under some privacy laws.
Third-Party Sites
Our Services may link to or integrate with third-party websites, platforms or services.
We are not responsible for the privacy, security or content practices of those third parties. We encourage you to review their privacy policies before providing personal information.
Children’s Privacy
Our Services are not directed to children and we do not knowingly collect personal information from children under 13, or another minimum age where required by applicable law.
If you believe a child has provided personal information to us, please contact us so we can review the situation and take appropriate steps.
Data Retention
We retain personal information for as long as reasonably necessary to provide the Services, maintain business records, comply with applicable legal requirements, resolve disputes and enforce agreements.
When personal information is no longer reasonably required, we may delete, de-identify or anonymize it in accordance with applicable laws and business requirements.
Your Rights & Choices
Depending on where you live, you may have certain rights relating to your personal information.
Access
You may be able to request access to personal information we maintain about you.
Correction
You may request correction of information that is inaccurate or out of date.
Deletion
You may request deletion, subject to applicable legal and contractual retention requirements.
Marketing Choices
You may opt out of promotional communications using available unsubscribe options.
Restriction / Objection
Where applicable, you may request restriction of or object to certain processing activities.
Withdraw Consent
Where processing relies on consent, you may be able to withdraw that consent.
Privacy requests
To make a privacy-related request, contact service@glamdysite.com. We may need to verify your identity before completing certain requests.
International Data Transfers
Your personal information may be processed in countries or regions outside the location where you live, including locations where our service providers operate.
Where required by applicable law, we use appropriate safeguards designed to protect personal information during international or cross-border transfers.
Questions about your personal information?
If you have questions about this Privacy Policy or would like to exercise an applicable privacy right, please contact our customer service team using the details provided here.
173–174 GLOUCESTER ROAD
WANCHAI
HONG KONG
service@glamdysite.com