Processing time

Orders are normally prepared for shipment within 1–3 business days after your order and payment have been successfully confirmed.

Shipping & delivery times

Delivery time depends on your shipping destination, the shipping option available at checkout, carrier performance and local delivery conditions.

Estimated delivery times are not guaranteed and may be affected by customs processing, weather conditions, peak periods or carrier delays.

Where we ship

Glamdy ships to many regions worldwide. Available shipping destinations will normally be shown during checkout.

If your country or region is not available at checkout, please contact service@glamdysite.com and our customer service team will do its best to assist.

Duties, taxes & customs fees

International shipments may be subject to import duties, taxes, customs fees or other charges imposed by the destination country or region.

• These charges are generally not included in the purchase total unless specifically shown at checkout.
• Customers are responsible for applicable import charges imposed by their local authorities.
• Customs processing may occasionally cause additional delivery delays.

Tracking your shipment

Once your order has shipped, you will normally receive a shipping confirmation email containing tracking information, where tracking is available.

Tracking may take approximately 24–48 hours after shipment to begin updating in the carrier's system.

If your tracking has not updated for an extended period, please email service@glamdysite.com with your order number.

Incorrect or incomplete addresses

Please review your delivery address carefully before completing checkout.

If you notice an error after placing your order, contact us as soon as possible. We may be able to update the address if the order has not yet been processed or shipped, but changes cannot be guaranteed.

Once a parcel has been dispatched, the carrier may be unable to redirect it. Additional shipping charges may apply if an order must be resent because an incorrect or incomplete address was provided during checkout.

Delayed delivery

Shipping delays may occur due to carrier disruptions, weather, customs processing, peak shipping seasons or other circumstances outside our control.

If your order appears significantly delayed, please contact us with your order number and we will help review the available tracking information.

Parcel marked “delivered” but not received

If tracking shows that your parcel has been delivered but you cannot locate it, please first check:

• Around your doorstep, mailbox, porch, garage or parcel room
• With household members or neighbors
• With your building reception, concierge or security team
• With the shipping carrier for additional delivery details

If the parcel still cannot be located, you may also contact our customer support team and we will assist where reasonably possible.

Lost, damaged or incorrect parcels

If your package arrives damaged, contains an incorrect product, or appears to have been damaged during transit, please contact us within 7 days of delivery.

Email service@glamdysite.com and include:

• Your order number
• Clear photos of the product
• Clear photos of the outer packaging
• A brief description of the issue

Our team will review the information and assist with the appropriate next steps.

Split shipments

In some cases, an order containing multiple items may be shipped in more than one parcel.

When this occurs, you may receive separate shipping confirmation emails or tracking numbers for each parcel. Packages may arrive on different days even when they belong to the same order.

Returns

Eligible home products may be returned within 30 days of delivery, subject to the requirements described in our Return & Refund Policy.

Eligible items generally need to be unused, unopened and returned in their original packaging.