Can I change or cancel my order?

We begin processing orders quickly, so changes or cancellations are not guaranteed. If you need help, please contact us as soon as possible at service@glamdysite.com and include your order number.

I placed an order but didn’t receive a confirmation email. What should I do?

Please check your spam or junk folder first. If you still don’t see the confirmation, contact us at service@glamdysite.com and we’ll help confirm your order status.

Do I need to create an account to place an order?

No. You can check out as a guest. Creating an account may make it easier to review your order history, save shipping information and manage future purchases.

What payment methods do you accept?

We accept major credit and debit cards and other payment methods displayed at checkout. Available payment options may vary depending on your country, currency and device.

Do you offer discount codes?

We may offer promotions and discount codes from time to time. Unless otherwise stated:

• Only one discount code may be used per order.
• Discount codes cannot normally be applied retroactively.

How long does shipping take?

Orders are typically processed within 1–3 business days, excluding weekends and public holidays.

Delivery timeframes vary depending on your destination, shipping method, carrier conditions and customs processing.

How can I track my order?

Once your order has shipped, you’ll receive a shipping confirmation email with tracking information where available. Please allow approximately 24–48 hours for tracking information to update after dispatch.

Do you ship internationally?

Yes, we ship to many regions worldwide. If your destination is not available during checkout, contact us at service@glamdysite.com and we’ll do our best to assist.

Will I have to pay duties or customs fees?

International orders may be subject to local duties, import taxes or customs charges imposed by the destination country. These charges are not included in your order total unless specifically shown at checkout and are generally the responsibility of the customer.

My order is delayed. What should I do?

Delivery delays can occasionally occur because of carrier disruptions, peak seasons, weather conditions or customs processing. If your order appears significantly delayed, contact us with your order number and we’ll help review the available tracking information.

My tracking says “delivered” but I didn’t receive my package.

Please check around your delivery location and confirm with household members, neighbors, reception areas or your building front desk. If the package still cannot be located, contact the shipping carrier directly. You may also email our team and we’ll assist where possible.

What is your return policy?

We accept returns within 30 days of delivery for eligible home items that are unused, unopened and returned in their original packaging.

Please review the Return & Refund Policy on our website for complete eligibility requirements and return instructions.

Can I return opened or used items?

For hygiene, safety and product-condition reasons, opened or used home products may not be eligible for return. Please review the specific product and return conditions before sending anything back.

What if I receive a damaged, defective, or incorrect item?

Please contact us within 7 days of delivery at service@glamdysite.com with your order number and clear photos of the item and packaging. Our team will review your request and assist as quickly as possible.

When will I receive my refund?

Once an eligible return has been received, inspected and approved, the refund will be issued to the original payment method. Please allow approximately 5–10 business days for your payment provider to reflect the refund after processing.

Are your home products safe to use?

Our products are intended for everyday home use when used according to their intended purpose and provided instructions. Please review the product description, warnings and care guidance before use.

If you have allergies or material sensitivities, we recommend checking the listed materials and specifications before purchasing.

What materials are your products made of?

Materials vary by product and may include fabrics, plastic, metal, glass, wood, ceramic and other household materials. Relevant material information and key specifications are listed on individual product pages where available.

If you need confirmation for a specific product, email the product name or link to service@glamdysite.com .

Do your products have a smell when first opened?

Some products made from fabric, foam, rubber, plastic or sealed packaging may have a temporary packaging or material odor when first opened.

This will often reduce after the product has been aired in a well-ventilated area for approximately 24–72 hours.

How should I clean and maintain the products?

Care requirements vary depending on the item. As a general guide:

• Use a soft cloth for routine wiping and dust removal.
• Avoid harsh chemicals unless explicitly permitted by the product instructions.
• Keep products away from excessive heat or prolonged direct sunlight when applicable.

Always follow the specific care instructions included with the product or shown on the product page.

Are the colors and sizes exactly the same as the photos?

We aim to display product colors and dimensions as accurately as possible. However, slight variations may occur.

• Colors may look slightly different because of lighting, photography and monitor or device settings.
• Manual measurements may result in small dimensional differences.

If precise sizing is important — for example, when fitting furniture, shelves, storage spaces or room layouts — please review the listed dimensions carefully before ordering.

Do you provide assembly instructions?

If a home product requires assembly, instructions will typically be included in the package or provided on the product listing. If anything appears to be missing, contact service@glamdysite.com and our team will assist.

How do I contact customer support?

You can reach our customer service team by email at service@glamdysite.com .

How long does it take to receive a response?

We aim to respond within 1–2 business days, depending on message volume and normal customer support hours.