To qualify for a return, your product must meet all of the following conditions:

• Returned within 60 days of delivery.
• The product must be unused and uninstalled and in the same condition in which it was received.
• The item must not show cleaning marks, wipe marks, scratches, stains or signs of wear.
• The product must be returned in its original packaging.
• Manuals, accessories, hardware, fasteners, tags, protective films and seals must be included where applicable.
• Proof of purchase, such as an order number or receipt, must be provided.

To protect product integrity and safety, products that have been used, installed, visibly worn, damaged, stained, scratched or returned with missing parts may not be eligible for a refund.

The following products are not eligible for return or refund:

• Used or installed products.
• Items marked Final Sale or Non-Returnable.
• Gift cards.
• Free gifts and promotional items.
• Products damaged due to misuse, improper installation, improper handling or normal wear and tear.
• Opened cleaning or consumable products such as refill oils, cleaners or similar items where applicable.

If your item arrives damaged in transit, appears defective, or you receive the wrong product, please contact us within 7 days of delivery.

Please provide:

• Your order number.
• A short description of the issue.
• Clear photos or videos of the product.
• Photos of the outer shipping box.
• Photos of internal protective materials where applicable.
• A clear image of the shipping label.

After reviewing the information, if your request is approved, the available resolution may include replacement parts, a replacement item or a refund, depending on the circumstances.

Before sending any product back, please contact our customer service team to request return authorization.

Email: service@glamdysite.com

Phone: +(852) 3102-2386

Customer Support Hours: Monday – Friday 9:00 AM – 6:00 PM (EST)

Please include your order number and reason for the return so our team can review your request efficiently.

• Customers are generally responsible for return shipping costs.
• Return shipping may be covered where the return results from our error, such as an approved defective or incorrect item.
• We strongly recommend using a trackable shipping service.
• SMART RICH INDUSTRIAL LIMITED is not responsible for return shipments that are lost or delayed while in transit back to us.

Once your return is received and inspected, we will notify you whether the refund has been approved or declined.

If approved:

• The refund will be issued to the original payment method.
• Please allow approximately 5–10 business days for the refund to appear after processing.
• Actual posting time depends on your bank, card issuer or payment provider.
• Original shipping charges, if applicable, are generally non-refundable unless the return results from an approved error on our part.

We currently do not offer direct exchanges.

If you would like a different product, size, style or option, please return the eligible item according to this policy and place a new order separately.

If an approved refund has not appeared after the stated timeframe, please try the following:

1. Check your bank account again.
2. Contact your credit card company or payment provider.
3. Contact your bank, as posting delays can occur.

If you have completed these steps and still do not see the refund, email service@glamdysite.com .

Orders begin processing quickly after checkout. If you need to cancel an order, please contact us as soon as possible.

• If the order has not yet shipped, we may be able to cancel it.
• Cancellation cannot be guaranteed once processing has begun.
• If the order has already shipped, the standard return process will apply.

All returns must be authorized before shipment. Please contact our customer service team and obtain the applicable return instructions before sending anything back.

Return instructions may include specific shipping requirements, documentation or return-label information depending on the item and circumstances.